Contact us

Contact us

Head office

Godfrey Pembroke Financial Advice Specialists
Level 1, 105-153 Miller Street
North Sydney, NSW 2060 Australia

Ph: 1800 023 867
Email us

Find an adviser

Contact your nearest Godfrey Pembroke financial advice specialist.

Complaint resolution guide for customers

What do I do if I have a Complaint?

If you have a complaint about the service or advice you have received, please contact us and let us know. You can submit your complaint either in writing or verbally, below is our specialised complaint team’s contact details:

Advice Dispute Resolution
Level 2, 105-153 Miller St
North Sydney, NSW 2060

Ph: 1800 611 950 (TOLL FREE)

We aim to respond to your complaint in writing within 45 days, if you are unhappy with our response you may wish to contact our Customer Advocate or the Financial Ombudsman Service (FOS).

What if I’m still not satisfied?

You may wish to contact the Customer Advocate, Wealth, if you have concerns about how we managed your complaint:

Ph: 1800 093 038

If your concern remains unresolved

If the complaint can't be resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to Financial Ombudsman Service (FOS). You can contact FOS either by phone or in writing, their details are below:

Financial Ombudsman Service
GPO Box 3
Melbourne, VIC 3001

Ph: 1800 367 287